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Frequently Asked Questions
FAQs
How long does shipping take from Japan?
We know its easy to get ancy when ordering products that take more than 2 days to ship. As a result, we are using the fastest shipping method possible from Japan called EMS - so the products will arrive to most locations in the US in around 7 days (USPS). We will send you a tracking code with each order.
Why do I have to purchase in Yen?
Because we are a Japanese startup located in Tokyo, we are using a Japanese payment processor with our Shopify store. As a result, we can only charge your credit card in Yen right now. But no worries! Most credit cards automatically change the Yen to a USD charge. We will do our best to communicate with you how much the Yen costs in USD. As of this writing, ¥132 = $1.00.
Are WALALA products "Clean Beauty?"
Clean beauty can have various definitions, but our products are free of:
・Parabens
・Phthalates
・Oxybenzon
・Synthetic Fragrances
・Cruelty Free
Are WALALA Products Recyclable?
We consciously make decisions to be as eco-friendly and sustainable as possible. As a result, we aim to use glass for our cosmetics jars where possible. WALALA's products are recyclable - but we recommend trying to re-use the jars where possible!